Refund & Cancellation Policy

1. Booking & Payment Deposits

To confirm and secure your slot on any Plus530 Adventure expedition—including self-drive 4x4 overland convoys, high-altitude mountain circuits, and escorted motorcycle tours—a slot registration advance deposit is required at the time of reservation.

• Advance Registration Deposit: An initial advance deposit (as specified on the expedition booking page or custom quotation) must be paid to confirm your vehicle slot or rider entry.
• Balance Payment Deadline: The remaining balance of the total trip cost must be cleared at least 30 calendar days prior to the scheduled departure date.
• Late Balance Clearance: Failure to clear the outstanding balance by the 30-day deadline may result in automatic cancellation of the reservation, with forfeiture of the advance deposit, allowing waitlisted participants to secure the slot.
• Last-Minute Registrations: For bookings made within 30 days of the expedition departure date, 100% of the total tour fee must be paid at the time of reservation.

2. Cancellation Schedule & Refund Tiers

Due to the intricate advance logistics involved in high-altitude and overland travel—including remote 4-star / boutique hotel reservations, campsite equipment allocation, military Inner Line Permits, mechanical sweep crew dispatch, and lead marshal staging—cancellations are subject to the following tiered schedule:

• 30 or More Days Prior to Departure: 90% refund of the total expedition package cost. (10% retained towards non-refundable administrative processing, slot hold fees, and payment gateway charges).
• 15 to 29 Days Prior to Departure: 50% refund of the total expedition package cost. (50% retained towards advance hotel bookings, local logistics staging, permit preparation, and operational commitments).
• Less than 15 Days Prior to Departure: Non-refundable (0% refund). Due to advance hotel lock-ins, vehicle recovery staging, guide allocations, and restricted-area permit filings that cannot be reversed or reclaimed, no refund will be issued.

3. Refund Processing Timeline (TAT) & Payment Modes

In accordance with Reserve Bank of India (RBI) payment aggregator guidelines and commercial banking compliance standards, all approved refunds are processed systematically through our authorized payment partner, Cashfree Payments India Pvt. Ltd.:

• Mandatory Turnaround Time (TAT): Once a cancellation is formally reviewed and approved by our finance desk, the refund is initiated within 24 to 48 hours and credited back to the customer's account within 5 to 7 working days (excluding bank holidays and weekends).
• Credit Back to Original Payment Source: All refunds are routed strictly back to the original payment source used during checkout—whether that was a Bank Account (Net Banking / NEFT / IMPS), Credit Card, Debit Card, or UPI ID.
• Banking Cycles & Card Networks: The exact date of credit reflection on your statement depends on your issuing bank's clearing cycles, card network settlement rules (Visa, Mastercard, RuPay), or UPI service provider processing times.
• Strict Zero Cash Payout Policy: Under no circumstances will refunds be issued in physical cash, handed over in person, or transferred to third-party or alternate bank accounts not associated with the original transaction. This ensures absolute transparency and compliance with Indian anti-money laundering and financial regulations.

4. Cancellation Request Procedure

To ensure prompt recording and prevent any dispute regarding eligibility windows, all cancellation requests must follow our verified submission procedure:

• Written Email Notice: The participant must send an official cancellation request from their registered email address to info@plus530adventure.com with the subject line "Cancellation Request - [Booking Reference ID] - [Participant Name]".
• Required Information: The request must include your full name, registered mobile number, unique Booking ID or Cashfree Payment Reference, expedition name, scheduled travel dates, and the specific reason for cancellation.
• Phone / WhatsApp Assistance: For expedited acknowledgement or assistance, you may notify our support desk via call or WhatsApp at +91 93532 10349. However, formal cancellation is dated based on the email timestamp received by our system.
• Cancellation Effective Date: The official date of cancellation is determined by the timestamp when the written email request is received on our server, which establishes the applicable refund tier.

5. Route Adjustments & Force Majeure Policy

Overland expeditions navigate rugged terrains and high-altitude mountain environments that are inherently subject to unpredictable external factors beyond human control:

• Force Majeure Events: Events beyond reasonable operational control include severe weather phenomena (cloudbursts, heavy snowfall, blizzards, flash floods), active landslides, mudslides, bridge washouts, road closures, government or military border permit revocations, pandemics, strikes, or statutory travel advisories.
• Route Adjustments for Convoy Safety: In any situation impacting participant safety, Plus530 Adventure and the Lead Marshal reserve the complete operational right to alter routes, substitute accommodation, halt the convoy, or reschedule travel legs in real time.
• Trip Credit Policy for Event Cancellation: If an entire expedition must be cancelled or postponed prior to commencement due to an unavoidable Force Majeure event, participants will be issued a 100% Trip Credit Voucher. This credit remains valid for 12 months from the date of issue and can be applied toward any future scheduled Plus530 Adventure expedition.
• Incidental Personal Costs: The Company is not liable for indirect personal expenses incurred outside the tour package, including personal flight bookings, train tickets, private vehicle shipping, or hotel stays booked independently before or after the expedition.

6. Refund Support & Grievance Redressal

If you have any questions regarding a pending refund, cancellation status, or transaction clarification, our support desk and grievance officer are available to assist you: